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  • 1.  Bulk recording export in native Genesys

    Posted 05-09-2024 20:20
    No replies, thread closed.

    Has anyone ever had a need to bulk export ARCHIVED recordings without using an API or an AWS integration? We're finding that manually requesting to unarchive recordings takes up to 24 hours before it's delivered to the user and we have hundreds of highly sensitive archived recordings we need to pull as a result of a subpoena. Any help with this would be great!


    #QualityManagement
    #Reporting/Analytics
    #Unsure/Other

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    Brandon Hamilton
    Digital Experiences, Global Credit Union
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  • 2.  RE: Bulk recording export in native Genesys
    Best Answer

    Posted 05-09-2024 22:58
    No replies, thread closed.

    Hi Brandon, nope.

    In your scenario, You need to use the API Genesys unfortunately.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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  • 3.  RE: Bulk recording export in native Genesys

    Posted 05-10-2024 13:01
    No replies, thread closed.

    Appreciate you, Breno. Do you know why pulling archived recordings can take up to 24 hours before they're delivered? Is there some kind of queue that get's backed up after a certain number of recordings are being exported?



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    Brandon Hamilton
    Global Credit Union
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    Original Message


  • 4.  RE: Bulk recording export in native Genesys

    Posted 05-10-2024 15:08
    No replies, thread closed.

    Hi Bradon,

    Genesys Cloud is hosted/partner in AWS. For Archive recording, Genesys uses the bucket storage and change class to reduce our cost (this isn't a problem for me): https://aws.amazon.com/s3/storage-classes/

    This thread is very well for your question: https://community.genesys.com/discussion/genesys-recordings-archive-and-unarchive-concerns

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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