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  • 1.  Bulk Recording Export S3 - metadata file format

    Posted 01-09-2023 11:46
    No replies, thread closed.

    Hello, I found the documentation on Bulk Recording metadata format here:

    https://help.mypurecloud.com/articles/add-the-aws-s3-recording-bulk-actions-integration/
    Under: Metadata Fields

    I am wondering what the field, "userIds" is made up of? The definition for it in the above doc just says, "User list", not very helpful.

    Are usersIds all the agents that handled this particular call recording or what exactly are these userIds referring to in this context?

    Searched around but not luck.

    Thanks!


    #Integrations

    ------------------------------
    Alan Klein
    Cresta Intelligence
    ------------------------------


  • 2.  RE: Bulk Recording Export S3 - metadata file format

    Posted 01-09-2023 13:30
    Edited by Alan Klein 01-09-2023 13:30
    No replies, thread closed.
    It is an array of userIds (AgentID's). You can then use the SCIM API to resolve that userId to an Agent

    GET

    /api/v2/scim/users

    Get a list of users. To return all active users, do not use the filter parameter. To return inactive users, set the filter parameter to "active eq false". By default, returns SCIM attributes "externalId", "enterprise-user:manager", and "roles". To exclude these attributes, set the attributes parameter to "id,active" or the excludeAttributes parameter to "externalId,roles,urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:division".



    ------------------------------
    Alan Klein
    Cresta Intelligence
    ------------------------------

    Original Message


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