Genesys Cloud - Main

Hi, 

Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? 

Thanks 
AJ 

You can use the recording bulk action API to do so.  Now, you will need to provide Analytics query as a parameter in the API to search for the interactions that you want recordings' delete date to be updated for. But hopefully you know the filter criteria to find all the interactions where the recordings retention were missed in your QM policies.

Hi, 

Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? 

Thanks 
AJ 

Thank you, Daniel. Our Telecom team already started on this. I do have a couple of follow up questions:

• Could we set up a policy with the only criteria required are Inbound and Outbound calls? Actually, we already created a test policy, and it seems to be working as expected but just wanted to make sure. We'll only have Archive and Retention days, and we understand we can det any No (Delete) Recording policy, to override other existing policies. 
• Is there a way we can get a list of deleted recordings for a certain period of time?

You can use the recording bulk action API to do so.  Now, you will need to provide Analytics query as a parameter in the API to search for the interactions that you want recordings' delete date to be updated for. But hopefully you know the filter criteria to find all the interactions where the recordings retention were missed in your QM policies.

Hi, 

Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? 

Thanks 
AJ