Genesys Cloud - UI New Features

We are planning to add multiple terms on Dictionary Management. Is anyone have an idea of ways to bulk upload terms on Dictionary Management using API or CSV file?

Hi Jallyne

I've not done this myself as we've not used this functionality as yet however I did a quick couple of tests in the UI and API.

UI is manual entry - I don't see any bulk upload as yet via csv.

Below is what looks like the minimum required details. There are other optional fields if you load an empty schema from the API explorer.

https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-speechandtextanalytics-dictionaryfeedback

POST: /api/v2/speechandtextanalytics/dictionaryfeedback

Body:

{
  "term": "",
  "dialect": "",
  "examplePhrases": [
    {
      "phrase": "",
      "source": "Manual"
    },
    {
      "phrase": "",
      "source": "Manual"
    },
    {
      "phrase": "",
      "source": "Manual"
    }
  ]
}

You need three phrases as a minimum, max 20. Each phrase needs a minimum of 3 words & this would default to Genesys Native Transcription vs the extended & a boost value of 2 (1-10 available)

Hope that helps.