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  • 1.  BYOC Cloud Billing - Are you getting charged for fair use?

    Posted 10-20-2025 11:22

    I noticed recently that BYOC Cloud billing under subscriptions is showing On-Demand amounts even though all of the minutes should be included in client's fair use.  Are you seeing this in your ORGs?  Are you getting billed for BYOC when you should not?  At least, the subscription page should show the included amount and not report On-Demand minutes even if Genesys is not charging. 

     


    #System/PlatformAdministration

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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 2.  RE: BYOC Cloud Billing - Are you getting charged for fair use?
    Best Answer

    Posted 10-20-2025 11:34

    Hi Robert,

    Have you queried this will the Billing team?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: BYOC Cloud Billing - Are you getting charged for fair use?

    Posted 30 days ago

    Yes I did.  Waiting for a response.  Was interested in seeing if others experience this.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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