Genesys Cloud - Main

This is regarding BYOC cloud. My understanding from the below link is that all communications from Customer to Genesys is encrypted.

How do Genesys Cloud services provide customer data security? - Genesys Cloud Resource Center (mypurecloud.com) 

Would like to understand is this default feature or is there any option available to disable the encryption option ?
If encryption can be enabled or disabled by the administration in the Genesys Cloud portal ?
 Can any one please share some links or some articles regarding this ? 

#ArchitectureandDesign

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Rajeev Srikant
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Hi Rajeev, in order for Genesys to meet compliance in a number of areas, GDPR, PCI etc, this all needs to be encrypted/SSL.  If there was an ablity to "disable" this or fallback to non-secure connections it would break all of that compliance and cause major issues to all Genesys customers around the world.  You'll see that most of the communication outside of media is on port 443/https.

I know for PCI compliance you can talk to your Genesys account rep and, after exchanging an NDA can get a copy of the AoC that covers what was validated to provide Genesys' compliance.

So short answer, default yes but cannot be "disabled".

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Vaun McCarthy
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@Vaun McCarthy

Thank you for your reply.
The reason for looking at the option for disabling the encryption is because we are planning to use AMI voice solution with Genesys cloud. This solution requires that the data in Genesys cloud should not be encrypted.  For this solution to work the data should be encrypted. That is the reason I am checking it out.

Genesys AppFoundry - AmiVoice Communication Suite​

Is there any other alternatives or workarounds to work with such solution along with Genesys ?

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Rajeev Srikant
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Original Message:
Sent: 12-22-2021 22:58
From: Vaun McCarthy
Subject: BYOC Cloud - Encryption

Hi Rajeev, in order for Genesys to meet compliance in a number of areas, GDPR, PCI etc, this all needs to be encrypted/SSL.  If there was an ablity to "disable" this or fallback to non-secure connections it would break all of that compliance and cause major issues to all Genesys customers around the world.  You'll see that most of the communication outside of media is on port 443/https.

I know for PCI compliance you can talk to your Genesys account rep and, after exchanging an NDA can get a copy of the AoC that covers what was validated to provide Genesys' compliance.

So short answer, default yes but cannot be "disabled".

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Vaun McCarthy
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