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  • 1.  Byoc Cloud SIP Trunk TLS - Avaya

    Posted 03-09-2021 10:31
    No replies, thread closed.
    Hello everyone! I'm working with an integration between Genesys Cloud and Avaya. I need to configure a SIP TLS trunk. I've read the documentation but I don't understand some things:

    1. I need to upload CA root from Avaya in Genesys Cloud? Avaya should me sent 3 certificates (root, intermediate and sign certificate)? This certificates upload from Telephony --> Certificate Authorities.
    2. The Avaya´s administrator need to upload the DigiCert High Assurance EV Root CA in her pbx?

    Regards.

    Germán Rico
    #Integrations
    #SIP/VolP

    ------------------------------
    Germán Rico
    Global Networks Solutions S.A.
    ------------------------------


  • 2.  RE: Byoc Cloud SIP Trunk TLS - Avaya

    Posted 06-24-2021 12:13
    No replies, thread closed.
    Hello Germán, 

    Did you manage to configure your SIP trunk with TLS on Avaya?

    I am having the same problem to make outgoing calls from Genesys Cloud to an SBC through TLS. However, for incoming calls, I haven't problems, and I have not needed to upload any certificate at any endpoint.

    ------------------------------
    Luiggi Vilca Marchand
    Protiviti Member Firm Peru SAC
    ------------------------------



  • 3.  RE: Byoc Cloud SIP Trunk TLS - Avaya

    Posted 07-23-2021 08:08
    No replies, thread closed.
    Hi Luiggi,

    I'm sorry for delay in response. You right, from Genesys Edge is not necessary upload any certificates, the important is this certificate to be form CA. In my case, the administrator SBC Avaya need to build the certificate chain in only one. He need to join the root, intermediate and signed certificate in only one. After this, in avaya logs you can see the TLS process. Handshake, ciphers, etc.

    Regards.

    ------------------------------
    Germán Rico
    Global Networks Solutions S.A.
    ------------------------------

    Original Message


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