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Calibration Limit

  • 1.  Calibration Limit

    Top 25 Contributor
    Posted 06-27-2023 17:51

    Hi everyone, 

    Bit of a weird one here, and don't get me started on the use case. But is there any known limit to the number of people who can calibrate the same call?


    #QualityManagement

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    Anton Vroon
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  • 2.  RE: Calibration Limit

    Posted 07-10-2023 10:34

    Sorry, Anton, I don't have an answer for you, but I had to laugh at "and don't get me started on the use case". I've lost count of the number of times I have asked a relatively simple question (both here and elsewhere) and then had to spend hours explaining why I need this particular piece of information!

    Maybe @Matt Lawson could add a ribbon for "doesn't ask many stupid questions, so trust us, this person has a VERY good reason for wanting to do something that appears crazy on first glance..."

    πŸ˜‚



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    Paul Simpson
    Eventus Solutions Group
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  • 3.  RE: Calibration Limit

    GENESYS
    Posted 07-10-2023 10:48

    Fewer things would make me happier than a Mad Scientist badge series. 

    • lvl 1 - Young Frankenstein
    • lvl 2 - Victor Frankenstein
    • lvl 3 - Mary Shelley

    But I'm open to experimenting, that's just first idea on the slab.



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 4.  RE: Calibration Limit

    Top 25 Contributor
    Posted 07-10-2023 16:41

    Hahaha, yeah or a tag that can be added to a post, to let people know I know this seems crazy or bad but I'm asking anyway.

    @Matt Lawson Love the idea, a few other mad scientist for your consideration

    Emmett 'Doc' Brown - Back to the Future
    Dr. Henry Jekyll - Jekyll and Hyde
    Professor Wayne Szalinski - Honey I shrunk the kids
    Dr. Eric Vornoff - Bride of the Monster 



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    Anton Vroon
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  • 5.  RE: Calibration Limit

    GENESYS
    Posted 07-11-2023 11:09

    No idea why I never thought about Wayne Szalinski being a mad scientist but he definitely fits the bill. 



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    Antwuan Rencher
    Genesys - Employees
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  • 6.  RE: Calibration Limit

    GENESYS
    Posted 09-26-2023 14:42

    October is coming up. May be a good time to dust off the idea for this badge. Any other good mad-scientist names that we may have forgotten? Could be specific or more general.



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 7.  RE: Calibration Limit

    Top 25 Contributor
    Posted 09-26-2023 15:09

    A few more from me:

    Dr. Frank N. Furter - Rocky Horror Picture Show

    Professor Farnsworth - Futurerama

    Dr Krieger - Archer

    Dr Eggman/Robotnik - Sonic



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    Anton Vroon
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  • 8.  RE: Calibration Limit

    Posted 09-26-2023 16:36

    Mustn't forget Dr. Heinz Doofenshmirtz from Phineas and Ferb (Maybe this is the Communityinator?!)

    Also, some VERY obscure ones for the real geeks out there:

    • Dr. Charles A. Forbin
    • Miles Dyson
    • Old Rossum
    • Dr. Edward Morbius
    • Dr. Will Caster
    • Freeman Lowell


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    Paul Simpson
    Eventus Solutions Group
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  • 9.  RE: Calibration Limit

    Posted 07-11-2023 18:07

    Let's not forget Dr. Emmett Brown....



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    Paul Simpson
    Eventus Solutions Group
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  • 10.  RE: Calibration Limit
    Best Answer

    GENESYS
    Posted 07-12-2023 12:37

    Hi Anton, 

    We currently don't apply a limit on this. But as you can imagine, it gets unruly if you have a lot of people.  



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    Herrick Mai
    Genesys - Employees
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  • 11.  RE: Calibration Limit

    Top 25 Contributor
    Posted 07-12-2023 16:33

    Thanks @Herrick Mai 
    So 100 people calibrating the same call is doable, but of course absolute chaos, and not the general use case for it.



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    Anton Vroon
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  • 12.  RE: Calibration Limit

    Posted 07-12-2023 16:45

    Absolute chaos is our normal, isn't it? πŸ˜‚

    I know you said not to ask, but I'm dying to know the use-case. Feel free to DM it to me if you are trying to avoid a discussion here....



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    Paul Simpson
    Eventus Solutions Group
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  • 13.  RE: Calibration Limit

    Top 25 Contributor
    Posted 07-12-2023 16:58

    It sure is :)

    Basically instead of having a central team to do quality or splitting it up in to smaller groups with a few experts in each, they want the retail branch network  leaders to calibrate the same interaction and have everyone on a meeting to discuss differences to get people having consistent / quality customer experiences.

    Why, because when we re-event the wheel we like to make it square. :P



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    Anton Vroon
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  • 14.  RE: Calibration Limit

    Posted 07-12-2023 18:21

    Ha!

    Yup, why would management EVER want something to be done the right way, or the the easy way?



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    Paul Simpson
    Eventus Solutions Group
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  • 15.  RE: Calibration Limit

    NEW MEMBER
    Posted 13 days ago

    We also calibrate with a large group - all managers across our main work group.  This ensures we're all coaching to the same expectations.  Doesn't seem an unusual thing generally speaking, but what do I know with only 20+ years experience?  LOL



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    Shanna Carson
    CarMax Enterprise Services, LLC
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