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Bit of a weird one here, and don't get me started on the use case. But is there any known limit to the number of people who can calibrate the same call?
Sorry, Anton, I don't have an answer for you, but I had to laugh at "and don't get me started on the use case". I've lost count of the number of times I have asked a relatively simple question (both here and elsewhere) and then had to spend hours explaining why I need this particular piece of information!
Maybe @Matt Lawson could add a ribbon for "doesn't ask many stupid questions, so trust us, this person has a VERY good reason for wanting to do something that appears crazy on first glance..."
Fewer things would make me happier than a Mad Scientist badge series.
But I'm open to experimenting, that's just first idea on the slab.
Hahaha, yeah or a tag that can be added to a post, to let people know I know this seems crazy or bad but I'm asking anyway.
@Matt Lawson Love the idea, a few other mad scientist for your consideration
Emmett 'Doc' Brown - Back to the FutureDr. Henry Jekyll - Jekyll and HydeProfessor Wayne Szalinski - Honey I shrunk the kidsDr. Eric Vornoff - Bride of the Monster
No idea why I never thought about Wayne Szalinski being a mad scientist but he definitely fits the bill.
October is coming up. May be a good time to dust off the idea for this badge. Any other good mad-scientist names that we may have forgotten? Could be specific or more general.
A few more from me:
Dr. Frank N. Furter - Rocky Horror Picture Show
Professor Farnsworth - Futurerama
Dr Krieger - Archer
Dr Eggman/Robotnik - Sonic
Mustn't forget Dr. Heinz Doofenshmirtz from Phineas and Ferb (Maybe this is the Communityinator?!)
Also, some VERY obscure ones for the real geeks out there:
Let's not forget Dr. Emmett Brown....
We currently don't apply a limit on this. But as you can imagine, it gets unruly if you have a lot of people.
Thanks @Herrick Mai So 100 people calibrating the same call is doable, but of course absolute chaos, and not the general use case for it.
Absolute chaos is our normal, isn't it? 😂
I know you said not to ask, but I'm dying to know the use-case. Feel free to DM it to me if you are trying to avoid a discussion here....
It sure is :)
Basically instead of having a central team to do quality or splitting it up in to smaller groups with a few experts in each, they want the retail branch network leaders to calibrate the same interaction and have everyone on a meeting to discuss differences to get people having consistent / quality customer experiences.
Why, because when we re-event the wheel we like to make it square. :P
Yup, why would management EVER want something to be done the right way, or the the easy way?
We also calibrate with a large group - all managers across our main work group. This ensures we're all coaching to the same expectations. Doesn't seem an unusual thing generally speaking, but what do I know with only 20+ years experience? LOL
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