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  • 1.  call a lambda function at end of call

    Posted 03-07-2019 18:44
    No replies, thread closed.
    We want store all recordings in our own aws s3 bucket. Is there a way to trigger a lambda in the flow after the call is over.
    Is there any way in the flow editor to know the call has ended so I can trigger a Lambda method.
    #ArchitectureandDesign

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    Stephen Ward
    Calibrus
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  • 2.  RE: call a lambda function at end of call

    Posted 03-08-2019 10:03
    No replies, thread closed.
    No, when the ends the flow terminates and you can't do anything else.  How quickly do you want the recordings moved?  You could periodically query the /analytics/conversations/details/query endpoint to get conversations for the last X amount of time, then compare them to a known list of conversations and trigger your lambda for any new conversations.  If you do want to try this, please ask any api questions in the developer forum https://developer.mypurecloud.com/forum/

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: call a lambda function at end of call

    Posted 03-08-2019 12:05
    No replies, thread closed.
    Thanks.  Thats kind of what I expected. I will give it a try

    --
    Stephen Ward
    VP of Technology
    Calibrus Call Center LLC


    ------Original Message------

    No, when the ends the flow terminates and you can't do anything else.  How quickly do you want the recordings moved?  You could periodically query the /analytics/conversations/details/query endpoint to get conversations for the last X amount of time, then compare them to a known list of conversations and trigger your lambda for any new conversations.  If you do want to try this, please ask any api questions in the developer forum https://developer.mypurecloud.com/forum/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------


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