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  • 1.  Call Audio action / Audio Connector not visible in Architect after installation and publish

    Posted 2 days ago

    Hello everyone,

    I have already installed, configured, and published an Audio Connector in Genesys Cloud, and the integration status shows active.

    However, when I open Architect and create an Outbound Call Flow, I am unable to find or use the Call Audio action, and therefore I cannot select or connect the Audio Connector inside Architect.

    What I have checked so far:

    • Audio Connector is successfully installed and published

    • I am using Outbound Call Flow 

    • The flow is saved and published

    • I have appropriate admin access to Architect

    Despite this, the Call Audio action / Audio Connector option does not appear in Architect.

    Has anyone experienced this before?
    Are there any additional permissions, roles, region limitations, or org-level prerequisites required to make the Call Audio action and Audio Connector available in Architect?

    Any guidance would be greatly appreciated.

    Thank you.


    #Integrations

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    Husein Nasution
    Senior Technical Engineer
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  • 2.  RE: Call Audio action / Audio Connector not visible in Architect after installation and publish

    Posted 2 days ago
    Hi Husein,
     
    I haven't personally experienced this issue, but regarding permissions, you need Integrations > Integration > View. In addition, the Audio Connector must be enabled for the option to appear in Architect.
     
    The option should be available within the Bot toolbox in the flow.


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    Elisson Fernandes
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    Original Message


  • 3.  RE: Call Audio action / Audio Connector not visible in Architect after installation and publish

    Posted 2 days ago

    Yes I had the exact same experience.  And it seems it just took a few hours + for it to appear.  I was doing the setup of it in the afternoon and got very frustrated about not seeing it in Architect, despite re-loading and clearing cache.  But then the next day it was suddenly available in Architect.   So either time or permissions is what is needed. 



    ------------------------------
    Egill Pálsson
    Senior CX Technical Consultant
    ------------------------------

    Original Message


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