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  • 1.  Call Detail Records

    Posted 02-02-2018 13:38
    No replies, thread closed.

    Does the system keep Call Detail Records of all calls into and out of the system and if so is there a report that can be pulled showing this info?



  • 2.  RE: Call Detail Records

    Posted 02-13-2018 14:11
    No replies, thread closed.

    Hi Travis,

     

    At this time, we have a couple different options. First, you could run the Interaction Details Report with the voice media type selected, but you'd need to select a subset of users for the report. You could also take a look at the Interactions search view located under the Performance tab. On that view, you can apply various filters to see the data you want, and at a later date, export capabilities will be added to that view, which will allow you to see all of your calls for a given time period.