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  • 1.  call endings

    Posted 03-01-2024 09:39


    does Genesys give us visibility on call endings, calls hung up by the agent or by the customer or system   ?

    thank you


    Rihab BEN MALEK
    Teleperformance France SA

  • 2.  RE: call endings

    Posted 03-01-2024 12:40

    Yes, you can see it in the "Interaction view":


    Breno Canyggia Ferreira Marreco

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