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  • 1.  Call History Visible to Agent On their dialing pad

    Posted 04-06-2023 08:59
    No replies, thread closed.

    Hello Team,

    Wanted to know how long and duration of call history agent can see through their User interface when agent making calls (inbound/Outbound/manual) .

    I am not getting correct answer, as i am able to see my last 2 years of call if Click on "More History" 


    #QualityManagement

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    Vinayak Vagal
    SmartConnect Technologies Pvt. Ltd
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  • 2.  RE: Call History Visible to Agent On their dialing pad

    Posted 04-24-2023 14:24
    No replies, thread closed.

    Look at the bottom of this page:  View call history - Genesys Cloud Resource Center (mypurecloud.com)

    • Records in your call history are permanent. You cannot delete entries from your history.
    • Genesys Cloud retains your call history for approximately 18 months.
    • Genesys Cloud does not log forwarded calls.

      Surprisingly, there was no idea for this, so I added one:  Allow limit of call history | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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