Workforce Engagement Management

I currently have a quality policy in place for calls to be evaluated per agent, and it's set to select 3 interactions for a month per agent. I wanted to know if an evaluation that was assigned gets deleted by the evaluator will the system assign another interaction to meet the number of interactions to be evaluated? 

#QualityManagement

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Elbra Pirayev
Project Manager
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Hi Elbra,

I am going to move this thread over to the Workforce Engagement Management Community as the experts there will be better placed to answer your question

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Good morning Elbra. The system will not "replace" the one that is deleted. You would need to manually add the one that was deleted.

Mark

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Mark Fagus
Senior Global WEM Business Specialist
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