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  • 1.  Call not assigned to agent

    Posted 04-29-2019 13:53
    No replies, thread closed.
    Is there an easy way to see why a call is not being assigned to an agent?

    The agent can handle chats fine but calls are not being assigned. We don't have any skills or specific Languages configured
    #Routing(ACD/IVR)


  • 2.  RE: Call not assigned to agent

    Posted 04-29-2019 15:12
    No replies, thread closed.
    The logs to troubleshoot something like that are not accessible to a customer or partner. You will need to open a Support case to get the analysis done.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Call not assigned to agent

    Posted 04-29-2019 15:31
    No replies, thread closed.
    Thanks George - This is why I miss CIC :-)

    ------------------------------
    Kleid Gjataj
    Mindsight
    ------------------------------

    Original Message


  • 4.  RE: Call not assigned to agent

    Posted 04-29-2019 16:35
    No replies, thread closed.
    Yeah...you can't just turn up tracing on the ACDServer log and see the routing calculations :-(

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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