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  • 1.  Call Parking

    Posted 05-23-2022 13:46
    No replies, thread closed.
    We have a site that is looking for a Genesys Cloud solution to replace the Call Parking feature on Cisco CUCM.  Call Parking doesn't seem to be an option on Genesys Cloud (unless this has recently been added) so has anyone found a workaround for this kind of feature?  The users only want to use the Polycom VVX310 to either call park on a line or transfer to another user.  Is the only option using the transfer button on the phone and keying in the extension?
    #Telephony

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    Jonathan Slovacek
    Sr. Systems Architect
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  • 2.  RE: Call Parking

    Posted 05-24-2022 23:17
    No replies, thread closed.
    Don't we wish!  Call parking, orbits, and shared line appearances.  Coming at some point.  Here is the call parking idea:  Call Parking | Genesys Cloud Ideas Portal (aha.io)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Call Parking

    Posted 06-24-2024 12:34
    No replies, thread closed.

    Any update on this? We are looking for these features as well. Since its been a couple years hopefully something has been updated. 



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    AndrewSaltonstallPensacola Christian College, Inc.
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    Original Message


  • 4.  RE: Call Parking

    Posted 06-25-2024 08:34
    No replies, thread closed.

    Hello @Andrew Saltonstall, 

       We published this blueprint for call parking a couple months back.  You can find the setup details here.  Eventually, this will end up in the developer center as a blueprint, but the setup directions are all there if you'd like to give it a try.

    Regards,



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    Jason Wolfgang
    Genesys - Employees
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    Original Message


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