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Call recording is not working using REFER method when call is transferred from external party

  • 1.  Call recording is not working using REFER method when call is transferred from external party

    Posted 5 days ago

    Hi All,

    Call recording is not working using REFER method for a third party. We are using on BYOC on premise solution.

    Below are the steps:

    1.Incoming call to GC using Voice Gateway..

    2. Transfer the call to third party using SIP trunk. (recording successful).

    3. Third party transfer the call back to GC via same sip trunk(recording failing)

    We are maintaining a single conversation ID for all above steps.

    Can  you please let me know if you have faced similar issues.


    #Telephony

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    Anush Shetty
    Unknown
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  • 2.  RE: Call recording is not working using REFER method when call is transferred from external party
    Best Answer

    Posted 4 days ago

    Hello Anush,

    Do you have the External bridged transfers setting enabled in your trunk settings? This is normally disabled by default but when enable, it will continue recording external-to-external transferred calls.



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    Jason Kleitz
    Online Community Manager/Moderator
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