paulm | 2023-09-20 18:39:14 UTC | #1
We are currently defining the call status is the reason for a call ending, whether it be a transfer or a customer disconnecting.
The call status attributes that we are looking for would signify that the call has ended or been transferred.
I found an attribute inside one of the conversation apis known as disconnect type which I believe to be the value that we want (transferred), can you confirm? Also is there a status that signifies a call has ended? For example, customer hangs up.
Are there any APIs other conversation details that could be used. This is all for a POC that is being worked on.
system | 2023-10-21 18:39:26 UTC | #2
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