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  • 1.  Call transfers only via Script

    Posted 5 hours ago

    Hi,

    Due to the new granularity applied at the agent level, described in the link below, we can now limit call transfers via the interface to agents, and as far as I understand, this also affects calls transferred via script.

    https://genesyscloud.ideas.aha.io/ideas/INB-I-915

    Is there any way to block call transfers (blind and consult) to allow them only via Script?

    Thank you.


    #Scripts

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    Daniel Carneiro
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  • 2.  RE: Call transfers only via Script

    Posted 5 hours ago

    Hello, I have a similar need with an opportunity. I hope you can share a possible solution. Thank you.



    ------------------------------
    Carlos Gutierrez
    Solution Consultant
    ------------------------------

    Original Message


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