Is there a way to be able to look up call trends in Genesys Cloud and pull the report for the past 30 days? Meaning if a manager wanted to pull trends for when they get the most calls for the past 90 days, what is the best way to find this? We are getting a request for this, and I was able to get them the break down for the previous months via the Queue Performance Detail>Export>Scheduled Report> 30 minute intervals, but that is too much data to analyze. They are looking for more a graph or some way to see the past months of call volume?

Please help and let me know if this was confusing.

So, the best way to simply show this is to use the Queue Performance View and then add the queues to a filter, you can then choose the multiple months and see a graph with the different columns you choose.  If you hover over one of the data points, you get the total.  

Is there a way to be able to look up call trends in Genesys Cloud and pull the report for the past 30 days? Meaning if a manager wanted to pull trends for when they get the most calls for the past 90 days, what is the best way to find this? We are getting a request for this, and I was able to get them the break down for the previous months via the Queue Performance Detail>Export>Scheduled Report> 30 minute intervals, but that is too much data to analyze. They are looking for more a graph or some way to see the past months of call volume?

Please help and let me know if this was confusing.

They want to see the graphs in 30 minute intervals that show the peak times for each month. I'm not sure if this is even possible, but I figured I would put it out there in case someone had a similar request.

So, the best way to simply show this is to use the Queue Performance View and then add the queues to a filter, you can then choose the multiple months and see a graph with the different columns you choose.  If you hover over one of the data points, you get the total.  

Is there a way to be able to look up call trends in Genesys Cloud and pull the report for the past 30 days? Meaning if a manager wanted to pull trends for when they get the most calls for the past 90 days, what is the best way to find this? We are getting a request for this, and I was able to get them the break down for the previous months via the Queue Performance Detail>Export>Scheduled Report> 30 minute intervals, but that is too much data to analyze. They are looking for more a graph or some way to see the past months of call volume?

Please help and let me know if this was confusing.

When you schedule an export, you can define your granularity.  First, you need to select View as Group, schedule the export and select the granularity you want: 
 

They want to see the graphs in 30 minute intervals that show the peak times for each month. I'm not sure if this is even possible, but I figured I would put it out there in case someone had a similar request.

So, the best way to simply show this is to use the Queue Performance View and then add the queues to a filter, you can then choose the multiple months and see a graph with the different columns you choose.  If you hover over one of the data points, you get the total.  

Is there a way to be able to look up call trends in Genesys Cloud and pull the report for the past 30 days? Meaning if a manager wanted to pull trends for when they get the most calls for the past 90 days, what is the best way to find this? We are getting a request for this, and I was able to get them the break down for the previous months via the Queue Performance Detail>Export>Scheduled Report> 30 minute intervals, but that is too much data to analyze. They are looking for more a graph or some way to see the past months of call volume?

Please help and let me know if this was confusing.

That's what I stated in the original post. I can get the data in a report by 30 minute intervals, but is there a graph that can do the same? Not daily, but 30 minute intervals?

When you schedule an export, you can define your granularity.  First, you need to select View as Group, schedule the export and select the granularity you want: 
 

They want to see the graphs in 30 minute intervals that show the peak times for each month. I'm not sure if this is even possible, but I figured I would put it out there in case someone had a similar request.

So, the best way to simply show this is to use the Queue Performance View and then add the queues to a filter, you can then choose the multiple months and see a graph with the different columns you choose.  If you hover over one of the data points, you get the total.  

Is there a way to be able to look up call trends in Genesys Cloud and pull the report for the past 30 days? Meaning if a manager wanted to pull trends for when they get the most calls for the past 90 days, what is the best way to find this? We are getting a request for this, and I was able to get them the break down for the previous months via the Queue Performance Detail>Export>Scheduled Report> 30 minute intervals, but that is too much data to analyze. They are looking for more a graph or some way to see the past months of call volume?

Please help and let me know if this was confusing.

When you schedule an export, you can define your granularity.  First, you need to select View as Group, schedule the export and select the granularity you want: 
 

They want to see the graphs in 30 minute intervals that show the peak times for each month. I'm not sure if this is even possible, but I figured I would put it out there in case someone had a similar request.

So, the best way to simply show this is to use the Queue Performance View and then add the queues to a filter, you can then choose the multiple months and see a graph with the different columns you choose.  If you hover over one of the data points, you get the total.  

Is there a way to be able to look up call trends in Genesys Cloud and pull the report for the past 30 days? Meaning if a manager wanted to pull trends for when they get the most calls for the past 90 days, what is the best way to find this? We are getting a request for this, and I was able to get them the break down for the previous months via the Queue Performance Detail>Export>Scheduled Report> 30 minute intervals, but that is too much data to analyze. They are looking for more a graph or some way to see the past months of call volume?

Please help and let me know if this was confusing.