Genesys Cloud - Main

We are new to bot flows I've created webmessaging flow. Looking for a callback bot where I can collect customer name and phone number and add it to the data table for reporting purpose or schedule callbacks. Any help with step to step process to build this bot flow, help would be great on this.

#ConversationalAI(Bots,AgentAssist,etc.)
#Implementation

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Pankaj Raichur
Black Box Technologies LLC
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To start, I would suggest you go through some of the documents here:  https://help.mypurecloud.com/articles/about-genesys-digital-bot-flows/.  Great information to get you started.  In a nutshell, you have two tasks:

1. Collect In
You will need two slots - one that accepts anything and another to accept the phone number.  Use regex type to allow input.  Then use Ask for Slot in your bot flow.  

2. Write to Table
Once you have input, you use a Data Action to the Genesys Cloud API to update your Data Table.  There is no way to directly do that in the bot or Architect at this time.  There are several discussion on the Community to show you how to do that. 

That is pretty much it.

Thanks Robert

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Pankaj Raichur
Black Box Technologies LLC
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Original Message:
Sent: 11-27-2022 19:21
From: Robert Wakefield-Carl
Subject: callback bot

To start, I would suggest you go through some of the documents here:  https://help.mypurecloud.com/articles/about-genesys-digital-bot-flows/.  Great information to get you started.  In a nutshell, you have two tasks:

1. Collect In
You will need two slots - one that accepts anything and another to accept the phone number.  Use regex type to allow input.  Then use Ask for Slot in your bot flow.

2. Write to Table
Once you have input, you use a Data Action to the Genesys Cloud API to update your Data Table.  There is no way to directly do that in the bot or Architect at this time.  There are several discussion on the Community to show you how to do that.

That is pretty much it.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Hi
I've attached an example of a scheduled call back action.
You would need your bot to collect, name, number, date and time.  Date time would need to be converted to the correct format before the action is run.  I would also add checks to ensure the date is in the future (using a switch and loop) and the time is within specified hours (loop until)

Kind Regards

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Philip Thys
British Telecommunications PLC
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Excellent! thanks

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Pankaj Raichur
Black Box Technologies LLC
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Original Message:
Sent: 11-28-2022 06:15
From: Philip Thys
Subject: callback bot

Hi
I've attached an example of a scheduled call back action.
You would need your bot to collect, name, number, date and time.  Date time would need to be converted to the correct format before the action is run.  I would also add checks to ensure the date is in the future (using a switch and loop) and the time is within specified hours (loop until)

Kind Regards

------------------------------
Philip Thys
British Telecommunications PLC
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