Hi,
Our customer would like to propose callback when caller is waiting in queue. When the callback is confirmed, we want to to check if the callback number is not in a "Do Not Calling" list (filled manually by the customer). Today, we are using a data table to store blocked numbers but the limitation to 250 entries doesn't allow to use this implementation with several countries (a max of 250 numbers is not enough).
I looked in the Outbound DNC list API but there isn't any way to check if a number is included into a DNC list. So, i'm wondering if i can use a specific calback queue only to store blocked number (without members) as i can use data action to retrieve numbers and then check if the caller number is in the list.
- Is there any limitation on number of contact or duration of a callback in a queue (eg.30 days)?
- Is there another way to implement this requirement to keep closed to the Purecloud standard?
Thanks for your help.
#Routing(ACD/IVR)------------------------------
Hassen Lamini
Orange Business Services S.A.
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