Genesys Cloud - Main

Hello,

this is a follow up question of https://developer.genesys.cloud/forum/t/callback-widget/10704.

Our customer asked us about an officially callback widget for Genesys Cloud.
I only found this in Resource Center: https://help.mypurecloud.com/articles/schedule-callbacks-from-a-website/

The new Messenger feature already includes chat and Co-Browse channel out of the box.

Is there a plan from Genesys product management that in the future the channel callback is included in that new Messanger configuration and development as well?

Thank you very much.

Greets,

Christian.

#Roadmap/NewFeatures

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Christian Werner-Berger
Deutsche Telekom Business Solutions GmbH
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Here is the idea on the roadmap: https://genesyscloud.ideas.aha.io/ideas/DIG-I-114

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Peter Stoltenberg
TTEC Digital
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Hello Peter,

thank you for that answer and that link. I already searched for this in Idea portal but can't find it.

Very good.

Greets,

Christian.

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Christian Werner-Berger
Deutsche Telekom Business Solutions GmbH
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Original Message:
Sent: 03-24-2023 19:21
From: Peter Stoltenberg
Subject: Callback widget

Here is the idea on the roadmap: https://genesyscloud.ideas.aha.io/ideas/DIG-I-114

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Peter Stoltenberg
TTEC Digital
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Hi Christian

In TrueEngage, our multichannel contact engagement widget, we do have a ready to use immediate and scheduled callback.  Take a look at our AppFoundry Listing  or attached product brochure.  I am also happy to Demo the product and see whether it meets your customers needs.  You can schedule a meet here.

Best
alex 
   

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Aleksander Wiercinski
Live Engage Sp. z o.o.
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