Genesys Cloud - Main

Hi community

just want to share with you the following behavior regarding Data Tables lookup when using Call.CalledAddress & Call.Ani

• For Call.Ani - this will use the ANI or the number of the caller which means an outbound number. An outbound number is being normalized by Number plan so if the outside number enters, it will be normalized from "+419152241471" to "tel:+19152241471". For this, the system will detect the ANI as "tel:+419152241471" format for the lookup

 

• For Call.CalledAddress or Call.CalledAddressOriginal - this will use the DNIS or the number dialed by the caller, most probably one of DID in Genesys Cloud as this number is the called address that caused the caller to enter this flow. Using the format "+4969945189455" will make the expression for data lookup work.

 I hope it helps

Cheers

#Routing(ACD/IVR)
#SIP/VolP
#Telephony

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Gennaro Montanino
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To make life easier, you can use the right function to get it down to just the 10 digits you care about:
Right (Call.Ani, 10)

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Mike Steinke
Inflow Communications
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Another option can be is to use ToPhoneNumber(Call.Ani).e164

John van de Ven

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John van de Ven
KPN B.V.
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Original Message:
Sent: 12-31-2020 10:56
From: Mike Steinke
Subject: Call.CalledAddress & Call.Ani

To make life easier, you can use the right function to get it down to just the 10 digits you care about:
Right (Call.Ani, 10)

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Mike Steinke
Inflow Communications
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