Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Caller ID data base

    Posted 07-20-2023 13:53
    No replies, thread closed.

    Recently had Hospital dining services converted to Genesys incoming calls coming from different system that order meals do not display room number is there a way to create a database to tag incoming calls with a caller ID showing the room number


    #Telephony

    ------------------------------
    Martin Black
    Cerium Networks
    ------------------------------


  • 2.  RE: Caller ID data base

    Posted 08-01-2023 04:37
    Edited by Robert Wakefield-Carl 08-01-2023 04:37
    No replies, thread closed.

    Best would be to have a table containing this information and then do a data table lookup on the ANI to get the room number and display it to the agent in a script.  

    Alternatively, you can create external contacts for each DID with the room number name and have it show when it alerts the user.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content