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  • 1.  Caller ID Name for People with Assigned DID

    Posted 11-13-2018 10:43
    No replies, thread closed.
    We recently updated our Trunk settings for PureCloud Voice to override the Address when the person's account has an Unassigned DID.

    So far, this is working great for those with an Unassigned DID as it displays both the Name and Phone Number correctly on receiving party's Caller ID as specified in the Trunk settings.

    For those with an Assigned DID, it will display the assigned DID phone number properly on the receiving party's caller ID. However, it does not display a name.

    Is there a way to have the Caller ID display the caller's name as well (as displayed on their profile)?
    #Telephony


  • 2.  RE: Caller ID Name for People with Assigned DID

    Posted 01-15-2019 11:47
    No replies, thread closed.
    Sorry, Travis, I just noticed that you never received an answer to this question.

    Currently you cannot set the system to use the Calling Party Name associated with the user or queue. That is a feature which is being worked on, and I think will be another check box in the Trunk settings to decide whether or not to override the name based on whether the value already exists, same as you can for the number.

    I don't have a time frame on release of that feature.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Caller ID Name for People with Assigned DID

    Posted 01-17-2019 16:18
    No replies, thread closed.
    Thanks for the update! I'll admit this got lost in my backlog too so no worries! We all get a little busy.

    I'll keep an eye on release notes to know when this launches. Again, thank you!
    Original Message


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