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  • 1.  calling back the outbound CLI

    Posted 08-24-2023 08:46
    No replies, thread closed.

    All,

    on an outbound campaign is it possible for the customer to call the CLI displayed on their phone when the outbound call is delivered ?. If this is possible how is it done ?.


    #Outbound

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    richard craig
    British Telecommunications PLC
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  • 2.  RE: calling back the outbound CLI

    Posted 09-04-2023 23:49
    No replies, thread closed.

    Each campaign (and with a Pre-call Rule), each dial of the contact can have its own OLI (outbound line identifier or Caller ID) and name, but it is up the carrier to respect that setting and send it along to the end carrier.  Genesys Cloud Voice allows for this.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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