Genesys Cloud - Main

hello

I have configured a vDID as +52300 , this vDID is assigned to a call routing and this call routing is assigned to an Architect flow.

if I connect a PBX using a SIP trunk , could Genesys accept  the number 52300 ( without the + ) ?    or Only accept E.164 format ?   , is there a way to manipulate this incoming number?

if yes, how?

#Telephony

------------------------------
Santiago Montoya
NA
------------------------------

Hi Santiago,

The thread below might be helpful here. It discusses a similar BYOC trunk scenario, where private/internal numbers are handled using a Site Number Plan to match the incoming number and normalize it to the E.164 DID used for routing in Genesys.

https://community.genesys.com/discussion/private-trunk-and-did

Hope this helps, and someone from community may be able to add more detail here as well.

------------------------------
Phaneendra
Technical Solutions Consultant
------------------------------

Hi Santiago

Even in incoming calls, the call goes through the numbering plan of the site that is associated with your trunk.

What you can do is create a mask.

In the DID, create, for example, the number "+52 300 000 0000" and associate this number with the call routing.

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------