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Campaign members not created on Genesys Cloud

  • 1.  Campaign members not created on Genesys Cloud

    Posted 06-05-2025 19:05

    amartinez | 2024-12-10 09:30:02 UTC | #1

    Hello, We are using Genesys Cloud for Salesforce and after deploying into production a new error has appeared when we try to add a new campaign member:

    Failed to ADDCONTACTS: {"message":"The contact columns do not match what is required in the list","code":"invalid.contact.columns","status":400,"messageWithParams":"The contact columns do not match what is required in the list","messageParams":{"columnName":"[sortOrder, timeZone, sfurlpop, Phone, Last Name, Name, Contact ID, Lead ID, Campaign ID, Campaign Member ID, name]"},"contextId":"0d0f29ca-5161-48d8-8710-5cf5bab4e352","details":[],"errors":[]}.

    We don't know exactly why is it happening as in our sandbox it was working correctly.

    Thanks for your help.


    system | 2025-01-10 09:30:52 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 30773