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  • 1.  Can Admins Manually Complete Development Modules

    Posted 03-03-2023 11:41
    No replies, thread closed.

    We've begun using development modules to roll refresher training out to our staff. A few employees have attempted to complete them, but they are still showing as incomplete. Is there a way for an admin to manually mark them as complete?


    #Unsure/Other

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    Joe Dale
    Stanley Steemer International, Inc.
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  • 2.  RE: Can Admins Manually Complete Development Modules

    Posted 03-11-2023 00:26
    No replies, thread closed.

    Not currently, but good idea.  I would add that comment to this idea:  https://genesyscloud.ideas.aha.io/ideas/search?query=mark+modules+as+complete



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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Can Admins Manually Complete Development Modules

    Posted 03-12-2023 14:49
    No replies, thread closed.

    Good Morning Joe-

    I also have the same issue with our agents. It took me a while to figure out what they were doing or shall I say 'not' doing to prevent the course from being completed. It was a simple missed step. They were hitting 'save' versus the arrow to bring up the save/complete button. It is not very intuitive so I sent out very specific directions to make sure they did it correctly.  See a screen shot below. Maybe this will solve your problem too! 



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    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse, LLC
    clindquist@companynurse.com
    ------------------------------



  • 4.  RE: Can Admins Manually Complete Development Modules

    Posted 03-13-2023 17:29
    No replies, thread closed.

    I have a feeling this is exactly what's happening. Thanks for sharing this!



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    Joe Dale
    Stanley Steemer International, Inc.
    ------------------------------

    Original Message


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