Genesys Cloud - Developer Community!

Hi everyone,

I'm currently working on an integration between Genesys Cloud and LINE Messenger.

I've tried sending LINE stickers from the customer side, but on the agent side (in Genesys Cloud), the sticker appears to be converted into an emoji or just a placeholder character, not as an actual image or recognizable sticker.

Is there a way to properly receive and display LINE stickers in Genesys Cloud? Or does it require custom handling via webhook or additional processing?

Any suggestions or experience would be greatly appreciated.
Thank you!

Hi Chaiyapol,

For your problem, I recommend using GUM or a customized solution:

- Genesys Cloud Universal Messaging - "product/PS", less code ✅

- Own middleware + Open Messaging - more flexible, more responsibility for maintenance is entirely yours, you would have to think about whether it is worth 

Best regards,