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  • 1.  Can i insert a column/field from contact list into a SMS campaign report.

    Posted 03-18-2024 11:56
    No replies, thread closed.

    Hello Team,

    For the SMS campaign, I want to add a column from contact list(Ex. INC Number) in to the campaign report. so that business can easily find out failed or successful calls for some specific INC.

    We are running an agentless SMS campaign(which is a always running campaign) where we keep adding contacts. so we just know the INC wise data in reporting.

    1> Is there any way to send the report data to client for every 5 minutes or once the campaign stops(or after executing of all the SMS contacts). as of now I could see we could send the scheduled report on Hourly basis.

    2>I am also good if we could send the stats for that particular interaction to client over API call(but it should contain INC number and the statistics(SMS send or failed) details. 

    Thanks.


    #Outbound

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    Devanand Gawande
    Capgemini Brasil S.A.
    ------------------------------


  • 2.  RE: Can i insert a column/field from contact list into a SMS campaign report.
    Best Answer

    Posted 03-30-2024 19:24
    No replies, thread closed.
    1. You can use a wrap-up rule with a data action to write directly to your client data warehouse in real time.
    2. You can look at the Event Bridge integration.  There are many Topics around outbound that you can send outside of the campaign rule in real time.

    As for keeping the INC information, I would suggest you create a data action to write that to the conversation as the External Tag field using a data action and the Genesys Cloud API that is triggered when the script loads for the agent.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Can i insert a column/field from contact list into a SMS campaign report.

    Posted 04-08-2024 01:41
    No replies, thread closed.

    Hello Bob,

    Thanks a lot for your reply.

    1. You can use a wrap-up rule with a data action to write directly to your client data warehouse in real time.
      1. >> could you please guide how to use "Wrap-up" rule for SMS campaign. or is that means as soon as the wrapup code is getting updated in the database, the system will trigger the data action and write some extra information( like Customer Name and ticket number) to the reports.  
    2. You can look at the Event Bridge integration.  There are many Topics around outbound that you can send outside of the campaign rule in real time.  >>> Actually I dont see any varialble/option which is reading the Customers Name or INC name from the contact list. so not sure how that information is going to update in the report.  or here we are updating the contact list itself with additional columns once we send the sms. Your help is much appreciated.!!! thanks a lot.


    ------------------------------
    Devanand Gawande
    Capgemini Brasil S.A.
    ------------------------------

    Original Message


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