Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Can someone with a GC2 authorised org and GC3 customers try this please?

  Thread closed by the administrator, not accepting new replies.

  • 1.  Can someone with a GC2 authorised org and GC3 customers try this please?

    Posted 03-14-2021 22:41
    No replies, thread closed.
    Just curious if this is something unique to us before I raise a case.

    Can someone please try this that has their own partner org using GC2 and a customer on GC3 try this:

    1. Log into your authorised org, but select the customer org to connect to
    2. After connected to that customer org, click the Home Org link to go to your own partner org.
    Do you get any permissions errors coming up?  I suspect something is a bit odd in how the "change org" logic is done that doesn't happen if you just log in and connect straight to your partner org first.  But going through a customer org first it seems to get confused over some permissions that don't exist for GC2 orgs - in my case around transcription.
    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------


Related Content