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  • 1.  Can we hide the Dial Pad from the Calls Menu?

    Posted 04-14-2023 17:24
    No replies, thread closed.

    Hello, 

    We don't want our CSRs to be able to make outbound calls using the GC desktop app dial pad from the calls menu. I haven't been able to find a way to customize any of the views to remove that option from the view, so I'm not sure it's possible. 

    Is there a way to hide the dial pad from the Calls menu in the GC desktop app for users assigned to a certain role or group?

    Thanks,


    #ArchitectureandDesign
    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Sean Dega
    Willis Towers Watson Midwest, Inc.
    ------------------------------


  • 2.  RE: Can we hide the Dial Pad from the Calls Menu?

    Posted 04-23-2023 00:56
    No replies, thread closed.

    You can't remove the button, but you can castrate it by just not giving any routes in the site for those users or taking away the trunks for each of the call routes.  The only way to restrict this "feature (or lack thereof)" would be to put the phones of those users in that site.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Can we hide the Dial Pad from the Calls Menu?

    Posted 04-24-2023 11:44
    No replies, thread closed.

    Thanks for getting back to me, Robert!

    Got it. Sounds like we will need to approach this creatively like you suggested. 

    Thanks for the suggestion!



    ------------------------------
    Sean Dega
    Willis Towers Watson - Benefits Outsourcing
    ------------------------------

    Original Message


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