Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Can you assign an agent to a queue and have them automatically deactivated in the queue?

  Thread closed by the administrator, not accepting new replies.

  • 1.  Can you assign an agent to a queue and have them automatically deactivated in the queue?

    Posted 11-13-2023 16:23
    No replies, thread closed.

    I was curious if there was such a way when assigning new agents to a queue, that they will automatically be deactivated in the queue? My tests show that it sets them activated, even if I removed the activation, remove the agent, and then add them back, it defaults to activated. I know PureConnect there were ways to do this, just curious if Genesys Cloud can perform the same behavior?

    Thanks!


    #Telephony

    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
    ------------------------------


  • 2.  RE: Can you assign an agent to a queue and have them automatically deactivated in the queue?

    Posted 11-14-2023 09:32
    No replies, thread closed.

    bump



    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
    ------------------------------

    Original Message


Related Content