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  • 1.  Canned Response - Agent Name

    Posted 10-24-2025 05:30
    No replies, thread closed.

    HI @Genesys Community,

    I need to show the Agent First Name  instead of show Agent Full Name. 

    Let give me idea about this. is there any key there ?


    #AIConfiguration
    #AICopilot(Agent,SupervisorAdmin)
    #ConversationalAI(Bots,VirtualAgent,etc.)
    #DigitalChannels

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    Haridass Sarangan
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  • 2.  RE: Canned Response - Agent Name
    Best Answer

    Posted 10-24-2025 05:35
    No replies, thread closed.

    Try add agent name (Add an agent name and image - Genesys Cloud Resource Center) under "Person Details" and then use the "AGENT_ALIAS" variable to reference it in the canned response.



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    Johan Danielsson
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  • 3.  RE: Canned Response - Agent Name

    Posted 10-24-2025 06:26
    No replies, thread closed.

    Thanks, its working fine now.



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    Haridass Sarangan
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    Original Message


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