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  • 1.  Canned responses - Unable to insert new ones

    Posted 06-29-2023 19:54
      |   view attached
    No replies, thread closed.

    Hey All,

    Ive created a bunch of new canned responses and added them to a library, but when I try them out on a new email iinteraction I cannot insert them - the preview doesn't show and the insert arrow isn't there...

    See the screenshot...

    It's like Cloud cannot interepret the canned responses in the library to insert them...

    Any suggestions?


    #Unsure/Other

    ------------------------------
    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
    ------------------------------


  • 2.  RE: Canned responses - Unable to insert new ones

    Posted 07-03-2023 23:19
    No replies, thread closed.

    Are you sure those are canned responses?  They look to me as if they are Email Campaign responses.  Canned Responses should have a circle with a letter before each title.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Canned responses - Unable to insert new ones

    Posted 07-04-2023 00:17
    No replies, thread closed.

    Hey Robert, 

    You are correct...  My colleague created the wrong types and I had not noticed!

    Begs the question though - why are campaign emails available as a canned response when you cannot use them?



    ------------------------------
    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
    ------------------------------

    Original Message


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