Genesys Cloud - Main

Hi,

For an incoming call, we cannot find the custom agent attributes (variables through script) in the interaction detail view. we can see only the attributes attached to the "customer" but not the attributes attached to the agent when he use Script.

I tried also through API Get conversation but cannot found them.

Any idea ?

Thank you

#Implementation
#SystemAdministration
#Other

I assume by "Custom Agent Attributes", you are referring to variables defined, and updated, in the Script?

Make sure in the variable definition, you have defined it as an "output".

HTH

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Paul Simpson
Eventus Solutions Group
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Hi Paul, thanks for your feedback, it works, I have to set also the input variable in the Architect to "No value" in order to be attached to the agent participant.

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Mostafa OUDDERHEM
SABIO FRANCE SAS
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Original Message:
Sent: 09-15-2023 13:55
From: Paul Simpson
Subject: Cannot find custom agent attributes in the Interaction details view

I assume by "Custom Agent Attributes", you are referring to variables defined, and updated, in the Script?

Make sure in the variable definition, you have defined it as an "output".

HTH

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------