agilio | 2018-04-09 15:51:20 UTC | #1
Customer wants to use Bulls Eye routing to remove a language skill after 10 mins. Even though the Help says you can remove language and or skills you can only select skills? Can you help?
Thanks
Anthony
tim.smith | 2018-04-09 15:51:11 UTC | #2
Product questions should be posted to the PureCloud Community Forum. This forum is for API and customization discussions.
agilio | 2018-04-09 18:10:36 UTC | #3
So there is no way in Architect or through the API to remove the Language skill either? I'm trying to see if there are other options?
tim.smith | 2018-04-09 18:11:54 UTC | #4
There are no APIs to manipulate a conversation that is in the process of being ACD routed.
agilio | 2018-04-09 18:52:50 UTC | #5
If the call is setting in queue. Can I transfer it from a In-Queue Flow or can I change the language in the In-Queue flow or another flow?
system | 2018-05-10 18:55:12 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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