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  • 1.  Can't call specific version of bot flow?

    Posted 08-23-2023 16:59
    No replies, thread closed.

    I have a simple inbound call flow that includes a Call Bot Flow step. I see that one of the options is which version of the selected bot flow to call. It logically defaults to latest published. In my case, I want to specifically lock it to the current version so I can publish a new version with a few changes that I need to test. Once testing is complete, I'd go point the inbound flow to the latest published version of the bot flow again. This is how this is supposed to be done, right?

    The issue is that the only choice in my version dropdown is "Latest Published". Is there some trick to get previous versions to show up?


    #ArchitectureandDesign
    #Unsure/Other

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    Dave Halderman
    Thedacare Inc
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  • 2.  RE: Can't call specific version of bot flow?
    Best Answer

    Posted 08-23-2023 17:18
    No replies, thread closed.

    Nope, the dropdown is a little useless in that you can't pick anything other than latest published.  If you publish a new version of the bot flow the UI will display that it got updated the next time you open or validate the call flow, but it already started using the latest & greatest version of it as soon as the bot flow publish finished.  The only time that version field is useful is with a call common module action, and your only choices are latest published or latest debug.

    Use save as to create a copy of your bot flow and test your changes to the new flow.  Once you're happy with it, create an export of the new flow and import that back into the old bot flow then publish.



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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Can't call specific version of bot flow?

    Posted 08-23-2023 21:34
    No replies, thread closed.

    Thanks for the help. I was planning to do it the way you suggested if I couldn't figure out the version thing. I just didn't think I'd have to do that. The help page for the Call Bot Flow step literally states "Under Version, choose to use the latest published version, or use a previously published version."



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    Dave Halderman
    Thedacare Inc
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    Original Message


  • 4.  RE: Can't call specific version of bot flow?

    Posted 08-24-2023 09:19
    No replies, thread closed.

    The help page will get updated.



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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 5.  RE: Can't call specific version of bot flow?

    Posted 08-25-2023 09:17
    No replies, thread closed.

    Hi Dave,

    You might be interested in https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-23

    I know it's something we've talked about needing a more streamlined approach.



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    Brad Wehmeier
    Lead Software Engineer
    Genesys - Employees
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    Original Message


  • 6.  RE: Can't call specific version of bot flow?

    Posted 08-25-2023 03:54
    No replies, thread closed.

    Hi Dave,

    it is possible to open an older version of the flow, export this older version and import it into the actual flow as the newest version. But it's not possible to test on a different version than is "live".
    Best regards
    Christoph



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    Christoph Domaschke
    CRONBANK AG
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