That just sounds like a bug to me. Obviously outside of normal testing but customers re always finding those corner cases. Report to support and let us know.
Sr. Director - Innovation Architects
Original Message:
Sent: 03-18-2024 12:31
From: Pat Johnson
Subject: Can't rename knowledge bases categories name when we have 10 created.
Robert,
You are correct. We are trying to rename a sub-category nested under the same article.
We can rename a sub-category if we have 9 or less sub-categories.
If the sub-category count is 10, we cannot rename any sub-categories.
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Pat Johnson
Numerica Credit Union
Original Message:
Sent: 03-18-2024 12:10
From: Robert Wakefield-Carl
Subject: Can't rename knowledge bases categories name when we have 10 created.
I don't think that is how it works. You have to create all the categories and the edit allows you to create sub categories by "nesting" them under a category.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-18-2024 11:32
From: Pat Johnson
Subject: Can't rename knowledge bases categories name when we have 10 created.
When we go to Categories and Labels under Knowledge, then we click edit on a subcategory, for example, Supplies & Interoffice. We click edit on that category child to try to rename it.
Also tried with the API
$WebRequestParams = @{
Uri = "https://api.usw2.pure.cloud/api/v2/knowledge/knowledgeBases/KBID/categories/ID"
Method = "Patch"
Headers = @{
"Authorization" = $Token
"Content-Type" = "application/json"
}
Body = @{
"name" = "Supplies,Interoffice, Doc Imaging"
"parentCategoryId" ="$ID"
} | ConvertTo-Json
}
Invoke-WebRequest @WebRequestParams | ConvertFrom-Json
----ERROR-------
{
"message": "Category child limit (10) exceeded for parent $ID",
"code": "limit.reached",
"status": 400,
"messageWithParams": "Category child limit ({limit}) exceeded for parent {parentId}",
"messageParams": {
"limit": "10",
"parentId": "$ID"
},
"contextId": "$ID",
"details": [],
"errors": []
}
#PlatformAdministration
#QualityManagement
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Pat Johnson
Numerica Credit Union
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