Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Can't use expressions in Digital Menu buttons

    Posted 04-04-2023 16:36
      |   view attached
    No replies, thread closed.

    Most items in GC allow you to use content dynamically, however it seems you have to hard code text in Digital Menu buttons.  Am I missing a function/feature to use variable data for the button text.  See image... 

    Bonus question...
    Original bot flows allow for customized text for no match AND no input per question/menu. With Digital Bot flows, you're limited to no match only.  Why is there only a single, 'no input' parameter for the entire flow?  Huge limitation on no match/no input when building a digital menu flow... 
    Looking for input on either, thanks!


    #DigitalChannels

    ------------------------------
    Matt Mitchell
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------


  • 2.  RE: Can't use expressions in Digital Menu buttons

    Posted 04-12-2023 02:28
    No replies, thread closed.

    Yeah I'd like to know too.  Slots at least you can build dynamically too so it does seem a bit backward to need to have this hard coded for digital menus.



    ------------------------------
    Vaun McCarthy
    ------------------------------