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  • 1.  Capturing Customer Input into Participant Data in Voice Survey Flow?

    Posted 02-13-2026 03:38
    Edited by Srikanth k s 02-13-2026 04:13

    Hi Everyone,
    I have created a voice survey with three questions, and the flow is working as expected. My requirement is to populate participant data using the customer's responses.

    However, within the voice survey flow, I do not see an option or action that allows me to set participant data directly.

    For context, this survey is triggered from an inbound flow using the Set Post-Flow block.

    Is there a recommended approach or best practice to capture customer input and store it as participant data in this scenario? Any guidance would be greatly appreciated.


    #ArchitectandDesign

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    Srikanth k s
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  • 2.  RE: Capturing Customer Input into Participant Data in Voice Survey Flow?
    Best Answer

    Posted 02-13-2026 07:22

    Hi Srikanth,

    Yes, I have noticed the same issue in the past.

    The only thing I can suggest is using the Attributes API to add the participant data that you need.
    Which is this one:

    PATCH /api/v2/conversations/{conversationId}/participants/{participantId}/attributes

    Create it as a Data Action, and execute it on your Survey Flow... And also, before you run this one, you need to have the Participant ID for the participant which you want to add the participant data... To get that you can also use another API:

    GET /api/v2/conversations/{conversationId}


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    Marcello Jabur
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  • 3.  RE: Capturing Customer Input into Participant Data in Voice Survey Flow?

    Posted 02-13-2026 07:46

    @Marcello Jabur, Thanks, I will follow your suggestion.



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    Srikanth k s
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    Original Message


  • 4.  RE: Capturing Customer Input into Participant Data in Voice Survey Flow?

    Posted 02-17-2026 07:23

    @Marcello Jabur's suggestion is spot on. I would also suggest voting for & following this idea to add a Set Participant Data action to Voice Survey flows.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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