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  • 1.  Certificate Expiration Warning!

    Posted 07-03-2018 12:09
    No replies, thread closed.
    The following certificate used by the PingFederate server on x will expire in 13 day(s).

          CN of Certificate's Subject DN: CN=*.mypurecloud.com, O="Interactive Intelligence, Inc.", L=Indianapolis, ST=Indiana, C=US
          Expiration Date: Wed Jul 11 07:00:00 CDT 2018
          Type: Digital Signature Verification
          Connection Name: https://apps.mypurecloud.com/

    Upon certificate expiration, PingFederate may fail to process messages that rely upon this certificate. We recommend that you contact the Certificate Authority soon to replace this certificate.

    I am guessing any customer using Ping Federate for SSO will be affected by this.  Where can I get the updated Ping Federate meta-data file for SSO?

    ------------------------------
    Jack Blakey
    Clearent LLC
    ------------------------------


  • 2.  RE: Certificate Expiration Warning!

    Posted 07-03-2018 12:24
    No replies, thread closed.
    You should contact Customer Care for this one.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Certificate Expiration Warning!

    Posted 07-03-2018 14:45
    No replies, thread closed.
    Hi George:  Per Genesys Customer Care: 

    Hello,

     Genesys Customer Care does not answer product or technical requests from e-mail. We have a dedicated website set up for you to log questions/problems/requests.

     It is the most effective way of reporting a case and ensures we get all the information we need to progress your issues/question.

    Here is the URL: https://genesyspartner.force.com/customercare/GenesysCommunityLogin

    Please log in using your Corporate e-mail address and if you are unsure of your password then use the Forgot password facility.

     If you do not have access please go to: https://genesyspartner.force.com/customercare/GenesysRegistration and request.

     

    Kind Regards,
    Genesys Customer Care

    Following their suggestion I ended up here. 



    ------------------------------
    Jack Blakey
    Clearent LLC
    ------------------------------

    Original Message


  • 4.  RE: Certificate Expiration Warning!

    Posted 07-03-2018 15:33
    No replies, thread closed.
    FYI... I called Genesys Customer Care - requested full permission to create a case and awaiting email confirmation.  I will try this route unless someone else has some information regarding this certificate issue.

    ------------------------------
    Jack Blakey
    Clearent LLC
    ------------------------------

    Original Message


  • 5.  RE: Certificate Expiration Warning!

    Posted 07-03-2018 15:42
    No replies, thread closed.
    I'm not sure how you ended up at https://community.genesys.com from the link they gave you, https://genesyspartner.force.com/customercare/GenesysCommunityLogin 

    I clicked that link and verified that it does go to the Customer Care site login page, not here.
    Customer Care login page
    I do see that the link has "GenesysCommunityLogin" at the end of it, but it is not specifically related to this PureConnect Community.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


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