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  • 1.  certification and Genesys Care

    Posted 12-22-2022 01:38
    No replies, thread closed.
    Is the condition for opening a ticket on Genesys Care must I have Genesys certification even though my company is a client of Genesis Cloud?
    #Unsure/Other

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    reham alzeer
    Al-Hassan Ghazi Ibrahim Shaker Co
    ------------------------------


  • 2.  RE: certification and Genesys Care

    Posted 12-22-2022 01:41
    No replies, thread closed.

    No Reham you just need to make sure you are an authorized contact for your org. You may request for a support portal account here:

    https://genesyspartner.force.com/customercare/RequestAccount



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    Niel Christian Vicente
    Kitopi
    ex-genCloud
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    Original Message


  • 3.  RE: certification and Genesys Care

    Posted 12-22-2022 01:47
    No replies, thread closed.
    Thanks very much for your quick response
    If the person already has it, then there is no objection to opening a ticket 
    right ?

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    reham alzeer
    Al-Hassan Ghazi Ibrahim Shaker Co
    ------------------------------

    Original Message


  • 4.  RE: certification and Genesys Care

    Posted 12-22-2022 01:55
    No replies, thread closed.
    Yes Reham if you have access you will see what access you have on cases (read-only, read-write) and you can go from there. 





    Original Message


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