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  • 1.  Change caller id in Outbound to something from a Data table

    Posted 08-11-2023 10:24
    No replies, thread closed.

    Hi all!

    Using an Outbound Campaign, we want to use a column of data to reference a data table and pull back a particular Caller ID to use from that table.

    I have a data action that accepts the column data and returns a caller id, but i can't sort out how to use the pre-call rules to apply the returned caller id to the call? It seems to only allow you a true/false based on the data action result.

    Thank you in advance!


    #Outbound

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    William Tracy
    Angi
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  • 2.  RE: Change caller id in Outbound to something from a Data table

    Posted 08-11-2023 13:19
    No replies, thread closed.

    You can manipulate the Called ID with a Pre-Call rule, however it has to be set to a value from the contact list. So what you need to do is add a couple of columns for Outbound Name / Number, populate it ahead of time and then use the rule to change it out.

    HTH



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    Paul Simpson
    Eventus Solutions Group
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