Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Change Main Email for Login to PureCloud

    Posted 04-17-2023 13:31
    No replies, thread closed.

    I need to change the email for all users to authenticate to a different email domain. Looking for possible methods, hopefully that can be automated. Thanks. 


    #Unsure/Other

    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------


  • 2.  RE: Change Main Email for Login to PureCloud
    Best Answer

    Posted 04-23-2023 00:49
    No replies, thread closed.

    You could use the CLI/API to export all the users and then edit the resulting JSON file with the new email addresses through the same method.  I believe if you try to upload a new CSV for users, it will duplicate them and not change the existing ones.  You would need to use the /api/v2/users/{userId} API or gc users list then gc users update in the CLI

    The real pain is that the API only accepts one update at a time, so you should probably look at using PostMan to automate the reading of the user ID with the existing email then transforming that and sending the new Email to the same user ID



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Change Main Email for Login to PureCloud

    Posted 04-24-2023 07:24
    No replies, thread closed.

    Thanks, Robert. I will be looking into Postman. 



    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------

    Original Message


Related Content