Hello Riddhi,
As of now there is no out of the box way to edit Call.remoteName, as @Melissa Bailey mentioned its currently read only. I cannot think of a way to do this through external contacts.
It might be worth opening an idea in our ideas portal at this time.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 02-25-2025 14:17
From: Riddhi Singh
Subject: Change Remote Name in Flows
Hi Tom,
Were you able to find the answer already? Is there any way Call.remoteName can be edited?
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Riddhi Singh
Original Message:
Sent: 08-12-2024 10:05
From: Tom Moore
Subject: Change Remote Name in Flows
Yep, I realize it's read only. Looking for another way. External contacts possibly?
Thanks, Tom
Thomas Moore | Genesys Cloud Engineer
"Enabling Excellence in Communication and Technology"
Original Message:
Sent: 8/7/2024 10:41:00 AM
From: Melissa Bailey
Subject: RE: Change Remote Name in Flows
It's read-only.
https://help.mypurecloud.com/articles/architect-default-variables/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 08-07-2024 09:46
From: Tom Moore
Subject: Change Remote Name in Flows
Does anyone know if we can change the Remote Name in a flow?
We have a customer that wants to change the Remote Name after a location is called (no answer) then transferred to another locations. After it rings (no answer) a group then routes to another group or queue, we change the remote name.
I have been unable to manipulate call.remotename.
Thanks!
#ArchitectureandDesign
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Tom Moore
Electroline Data Communications Inc
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