Genesys Cloud - Main

On the dynamic views, Is there a way to change the duration to display as HH:MM:SS format for the all the duration column such interactions wait/time in status/Average Wait/AHT etc that have the value for more than 1 day?

As an example, under Queue Activity Detail view, for interactions waited for > 1 day, it just shows the round up value to X days rather than telling us how many days/hours/minutes it has been waited in queue. This will be extremely useful for deferred interactions such as emails. Showing round up value doesnt provide meaningful data at the moment.

On the dynamic views, Is there a way to change the duration to display as HH:MM:SS format for the all the duration column such interactions wait/time in status/Average Wait/AHT etc that have the value for more than 1 day?

As an example, under Queue Activity Detail view, for interactions waited for > 1 day, it just shows the round up value to X days rather than telling us how many days/hours/minutes it has been waited in queue. This will be extremely useful for deferred interactions such as emails. Showing round up value doesnt provide meaningful data at the moment.