Thank you very much, @Melissa Bailey, this solve my question.
Have a nice day.
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Ricardo Delgado
Global Networks Solutions S.A.
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Original Message:
Sent: 10-24-2018 11:00
From: Melissa Bailey
Subject: Change wait time, if an agent does not respond
Change the Alerting Timeout on the queue. There is a different setting for each channel--for example voice (phone calls) default to 8 seconds but chat uses 30 and email uses 300.
https://help.mypurecloud.com/articles/manage-queues/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 10-24-2018 10:54
From: Ricardo Delgado
Subject: Change wait time, if an agent does not respond
Hello
I have this question: Can I change the wait time, if an agent doesn't respond, before removing he/she from the queue. How we can do it? if it is possible.
Thank you!
#PlatformAdministration
#SystemAdministration
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Ricardo Delgado
Global Networks Solutions S.A.
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