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  • 1.  Change wait time, if an agent does not respond

    Posted 10-24-2018 10:55
    No replies, thread closed.
    Hello

    I have this question: Can I change the wait time, if an agent doesn't respond, before removing he/she from the queue. How we can do it? if it is possible.

    Thank you!
    #PlatformAdministration
    #SystemAdministration

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    Ricardo Delgado
    Global Networks Solutions S.A.
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  • 2.  RE: Change wait time, if an agent does not respond

    Posted 10-24-2018 11:00
    No replies, thread closed.
    Change the Alerting Timeout on the queue.  There is a different setting for each channel--for example voice (phone calls) default to 8 seconds but chat uses 30 and email uses 300.

    https://help.mypurecloud.com/articles/manage-queues/

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Change wait time, if an agent does not respond

    Posted 10-24-2018 13:07
    No replies, thread closed.
    Thank you very much, @Melissa Bailey, this solve my question.
    Have a nice day.

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    Ricardo Delgado
    Global Networks Solutions S.A.
    ------------------------------

    Original Message


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